BC in the Cloud Customer Support

Our Customer Success Team…

combines technical platform knowledge and industry planning standards to provide unparalleled support to our clients. Our live support portal provides quick, easy access to real-time status and updates on help tickets, change requests and much more.

PLATFORM EXPERTS
Comprised of Infinite Blue platform experts, the team is also skilled in several programming languages to help quickly assess and resolve questions
REAL TIME
Issue management is tracked in real time; the team provides status updates via portal and email alerts
EASY ACCESS
Specified users can access all tickets created by members of their organization
HANDS-ON TESTING
Clients are provided with a “sandbox” environment for hands-on testing
TRAINING
Live webinars and video recordings are offered to demonstrate new features and enhancements
DOCUMENTATION
Release notes are archived on the portal for quick access to new feature documentation

Support Portal

Customers can access the support portal to raise a new ticket and access our knowledge-base and product documentation.

SUBMIT A NEW TICKET

If you are having issues, please contact your system administrator.

BC in the Cloud Customer Support

Our Customer Success Team…

PLATFORM EXPERTS

REAL TIME

EASY ACCESS

HANDS-ON TESTING

TRAINING

DOCUMENTATION

Support Portal

SUBMIT A NEW TICKET

Contact Us

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